Help Desk Technician Training, IT Support Jobs, Salary & Certification. Featured Course: AAS- IT: Network Administration (Kaplan) . COURSE DETAILSHelp Desk Technicians provide technical support for IT end- users. Help desk technicians are vital to the IT workforce, as they keep the technologies that organizations rely on to do business up- to- date and running smoothly. IT help desk technicians provide technical support and troubleshooting services to end- users who need assistance with their computer hardware or software. There are two chief types of help desk technician: In- house and Remote. Remote help desk technicians support technology customers via phone, online and occasionally on- site.

In- house technicians only provide support for internal employees. Help desk technicians need a deep understanding of computer hardware and software. Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non- technical individuals. The IT help desk career path is ideal for methodical problem- solvers with an aptitude for learning and quickly adapting new skills. Patience, resourcefulness and a desire to help others are desirable virtues in technical support and help desk roles. Many IT pros begin their career as help desk technicians because of the low experience and education requirements, then as they're exposed to new IT disciplines and technologies they discover their niche and branch out into other IT careers, such as network administrator, DBA or IT security specialist.

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News, analysis, and product reviews about IT and business strategies. Features include career and salary features, technology benchmarking, research, and technology. WebGL jobs listing site. Swedishspeaking Lead 3d graphics. I am looking for a Lead 3D Graphics for a permanent full time service in Uppsala with competitive salary.

Other technicians will remain at the help desk and leverage their experience to become a help desk technician manager. Desktop Support Technician . Help desk technicians: Diagnose computer errors and provide technical support. Troubleshoot software, hardware and network issues. Train end- users how to setup and use new technologies. Backup and restore an organization's data files and systems. Install, configure and upgrade PC software and operating systems.

Clean and repair computer hardware, such as keyboards and printers. Remote IT help desk technicians provide technical support over the phone or Web. Remote help desk technicians often use specialized help desk support software to take control of end- users' computers to troubleshoot, diagnose and resolve complex issues.

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Bureau of Labor Statistics. For those who pursue a formal education, degree programs in computer information systems (CIS), help desk administration, technical support, and network administration all provide a solid base for the help desk technician career path. If you want a college education, but not the time and expense of a 2- or 4- year degree program, consider a specialized certificate in PC repair or IT/help desk support. Marketable skill sets to look for in a help desk technician degree program include PC repair, network management, OS deployment and configuration, information security, desktop and mobile device troubleshooting, and soft skills like customer service and verbal and written communication. For help desk technicians, IT certifications offer a viable alternative or compliment to an accredited degree program. Comp. TIA's A+ and Network+ certifications are an ideal place to start, as they introduce the essential IT domains and provide valuable insight into IT infrastructure. The A+ curriculum even includes a solid customer service component - a key element in today's business- focused IT job market.

The next step in your help desk certification track may be mastery of a popular operating system, for example Microsoft's MCSA: Windows and MCSE: Desktop Infrastructure credentials. With the recent advent of sophisticated online simulations, and PC hardware packages which can be mailed to remote students, help desk technician training works well in a distance learning format. Research and compare the top- rated help desk technician training programs online and in your area.? Many schools offer individual courses from accredited degree programs.

School. Help Desk Training Program. Course Highlights & Certifications.

AAS in Information Technology - Network Administration. Method: Online Degree. Degree Level: Associate. Accredited School: Yes.

Financial Aid Available: Yes. Includes Certification Preparation for: Comp. TIA A+, Network+ & Security+Cisco Certified Network Associate (CCNA)Prepares Graduates for Entry- Level Roles in Network and Systems Administration. Microsoft Windows PC & Server Support. Cisco Network Design and Management. Network Security & Penetration Testing.

Intro to Coding & Software Development. B. S. I. T. Network Administration. Crack For Crysis 2 Razor 1911 Download there.

Method: Online Degree. Degree Level: Bachelor. Accredited School: Yes. Financial Aid Available: Yes.

Provides the Technical & Business Skills to Secure a Job in IT Support or Networking. Design, Install and Support Local/Wide Area Networks (LANs/WANs)Network Security Threats & Countermeasures. Enterprise Mobility and Cloud Computing. Soft Skills: Leadership, Customer Support & Effective Verbal/Written Communication. MBA - Technology Management. Method: Online Degree.

Degree Level: Master. Accredited School: Yes. Financial Aid Available: Yes.

Prerequisite: Bachelor's. Lead Organizations in the Planning, Development, Operation & Management of IT Solutions. Applied Managerial Accounting, Economics, Finance, Marketing and Decision- Making. Use IT to Foster a Real Competitive Advantage. Database & Telecommunications Management.

Impact of IT Innovation on Business Strategy. IT Management and Team Leadership Training. Employment of help desk technicians and computer support specialists is expected to increase by 1. Demand for help desk technicians will increase as organizations continue to adopt the newest forms of technology. As IT becomes more complex and widespread, PC repair and support specialists will be needed in greater numbers to resolve the technical problems that will inevitably arise.

Source: U. S. Bureau of Labor Statistics' 2. Occupational Outlook Handbook (BLS.

GOV). Working closely with IT professionals, world- class trainers and technology executives since 2. IT job market and the skills and credentials IT professionals need to succeed.