Call Reporting Software Cisco Call Manager Administration Guide

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Call Reporting Software Cisco Call Manager Administration Guide

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Cisco Unified Call. Manager Administration Guide, Release 5. A wide range of Cisco Media Convergence Servers provides high- availability server platforms for Cisco Unified Call. Manager call processing, services, and applications. The Cisco Unified Call. Manager system extends enterprise telephony features and functions to packet telephony network devices such as IP phones, media processing devices, voice- over- IP (Vo. IP) gateways, and multimedia applications.

Additional data, voice, and video services, such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems, interact through Cisco Unified Call. Manager open telephony application programming interface (API).

Cisco Unified Call. Manager provides signaling and call control services to Cisco integrated telephony applications as well as third- party applications. Cisco Unified Call. Manager performs the following primary functions: The Cisco Unified Call. Manager system includes a suite of integrated voice applications that perform voice- conferencing and manual attendant console functions. This suite of voice applications means that no need exists for special- purpose voice- processing hardware.

Supplementary and enhanced services such as hold, transfer, forward, conference, multiple line appearances, automatic route selection, speed dial, last- number redial, and other features extend to IP phones and gateways. Because Cisco Unified Call. Manager is a software application, enhancing its capabilities in production environments requires only upgrading software on the server platform, thereby avoiding expensive hardware upgrade costs. Distribution of Cisco Unified Call. Manager and all Cisco Unified IP Phones, gateways, and applications across an IP network provides a distributed, virtual telephony network. This architecture improves system availability and scalability.

Call admission control ensures that voice quality of service (Qo. S) is maintained across constricted WAN link and automatically diverts calls to alternate public switched telephone network (PSTN) routes when WAN bandwidth is not available. A web- browsable interface to the configuration database provides the capability for remote device and system configuration. This interface also provides access to HTML- based online help for users and administrators. Cisco Unified Call.

Manager release 5. Note: Cisco Unified Call. Canon Lide 60 Software Windows 7 64Bit System more. Manager Administration does not support the buttons in your browser. Do not use the browser buttons (for example, the Back button) when you perform configuration tasks.

Cisco Unified Call. Manager Administration Logon Use the following procedure to log on to Cisco Unified Call. Manager Administration.

Procedure. Step 1 Start your preferred operating system browser. Step 2 In the address bar of the web browser, enter the following case- sensitive URL: < a class=. Click the appropriate button. Step 4 At the Logon window, enter the application user password that you specified during Cisco Unified Call. Manager installation and click Submit. The Cisco Unified Call.

Manager Administration window displays (see Figure 1- 1). Note: For security purposes, Cisco Unified Call.

Manager Administration logs you out after 3. Cisco Unified Call.

Manager Administration Log Off. Use the following procedure to log off Cisco Unified Call. Manager Administration. Procedure. Step 1 From the main Cisco Unified Call.

Manager Administration window, click the Log Off button that is in the upper, right corner (see Figure 1- 1). Step 2 The Logon window displays.

Hypertext Transfer Protocol Over Secure Sockets Layer (HTTPS) Hypertext Transfer Protocol over Secure Sockets Layer (SSL), which secures communication between the browser client and the web server (for Microsoft Windows users), uses a certificate and a public key to encrypt the data that is transferred over the internet. HTTPS also ensures that the user login password transports securely via the web. The following Cisco Unified Call.

Manager applications support HTTPS, which ensures the identity of the server: Cisco Unified Call. Manager Administration, Cisco Unified Call.

Manager Serviceability, the Cisco Unified Call. Manager User Options, Trace Collection Tool, the Real- Time Monitoring Tool (RTMT), and the XML (AXL) application programming interface. A self- signed certificate gets generated on the web server at installation (the certificate also gets migrated during upgrades).

Note: If you access the web application by using the hostname and install the certificate in the trusted folder and then try to access the application by using the localhost or IP address, the Security Alert dialog box displays to indicate that the name of the security certificate does not match the name of the site. If you use the localhost, the IP address, or the hostname in the URL to access the application that supports HTTPS, you must save the certificate in the trusted folder for each of type of URL (with the local host, IP address, and so on); otherwise, the Security Alert dialog box displays for each type. Using Internet Explorer and HTTPS with Cisco Unified Call. Manager Administration. The following section describes how to save the CA Root certificate in the trusted folder, so the Security Alert dialog box does not display each time that you access the web application. The first time that you (or a user) accesses Cisco Unified Call. Manager Administration or other Cisco Unified Call.

Manager SSL- enabled virtual directories after the Cisco Unified Call. Manager 5. 1 installation/upgrade from a browser client, a Security Alert dialog box asks whether you trust the server.

When the dialog box displays, you must perform one of the following tasks: . If you trust the certificate for the current session only, the Security Alert dialog box displays each time that you access the application; that is, until you install the certificate in the trusted folder.

If you install the certificate in the trusted folder, the Security Alert dialog box does not display each time that you access the web application. No authentication occurs, and you cannot access the web application. To access the web application, you must click Yes or install the certificate via the View Certificate > Install Certificate option. Procedure. Step 1 Browse to the application on the web server. Step 2 When the Security Alert dialog box displays, click View Certificate. Crack For Youtube Downloader Pro Torrent on this page. Step 3 In the Certificate pane, click Install Certificate. Step 4 Click Next.

Step 5 Click the . Step 6 Browse to Trusted Root Certification Authorities. Step 7 Click Next. Step 8 Click Finish.

Step 9 To install the certificate, click Yes. Step 1. 0 In the lower, right corner of the dialog box, click OK. Step 1. 1 To trust the certificate, so you do not receive the dialog box again, click Yes. Note: If you use the localhost, the IP address, or the hostname in the URL to access the application that supports HTTPS, you must save the certificate in the trusted folder for each of type of URL (with the local host, IP address, and so on); otherwise, the Security Alert dialog box displays for each type.

Using Netscape and HTTPS with Cisco Unified Call. Manager Administration When you use HTTPS with Netscape, you can view the certificate credentials, trust the certificate for one session, trust the certificate until it expires, or not trust the certificate at all. Tip: If you trust the certificate for one session only, you must repeat the following procedure each time that you access the HTTPS- supported application. If you do not trust the certificate, you cannot access the application. Perform the following procedure to save the certificate to the trusted folder: Procedure. Step 1 Browse to the application, for example, Cisco Unified Call. Manager Administration, by using Netscape.

Step 2 Click one of the following radio buttons: . Note: To view the certificate credentials before you continue, click Examine Certificate. Review the credentials, and click.

Close. Step 3 Click OK.